Refund policy

We want you to love your saree. If something is not right, we are here to help. Please read the terms below before requesting a return or exchange.

Return window

You can request a return or exchange within 7 days of delivery.

Damaged or wrong item

If your saree arrives damaged or you received the wrong item, please tell us within 48 hours of delivery with photos of the saree and the package. Message us on WhatsApp at 9739008899 or email support@sandhyas.in.

Conditions

  • The saree must be unused, unwashed and unaltered, with all tags and the original packaging.
  • Sale items cannot be returned or exchanged.
  • Sarees that have been altered, stitched or had fall and pico work done cannot be returned.
  • The customer pays for return shipping, unless the item arrived damaged or was sent in error.

How to request a return

  1. Message us on WhatsApp at 9739008899 or email support@sandhyas.in with your order number.
  2. We will confirm the return and share the address to send the saree to.
  3. Pack the saree securely in its original packaging and ship it to us.

Inspection and refund

We inspect returned sarees within 2 to 3 working days of receiving them. Once approved, refunds are processed within 5 to 7 working days to the original payment method. For cash on delivery orders, we refund to your bank account or UPI.

Cancellations

Orders can be cancelled only before they are dispatched. Once an order has shipped, it cannot be cancelled, but you can request a return under this policy.